Privacy Policy

Updated 24th May 2018

This privacy notice details how we collect and process your personal data through the use of our website, data submitted via the forms on our website, via email and over the phone.

 

What data we collect about you

We collect information when you visit our website, subscribe to our blog, our newsletter or submit a form via the website. When completing a form you may be asked to enter your name and email address.

The information we collect through our forms may be used in the following ways:

  • To personalise your experience,
  • To improve our website,
  • To administer a contest, promotion, survey or other feature,
  • To send relevant emails.

If at any time you wish to be removed from our email list you can click the unsubscribe button at the bottom of the email or send and email to office@iNarratorOnHold.com

 

How we collect your personal data

We use Google Analytics, Search Console, AdWords as well as Facebook, Bing, Leadfeeder, HotJar and SquareSpace Metrics to analyse how visitors use our website. The above tools use cookies to collect standard website usage information and visitor behaviour in an anonymous form. The information generated by the cookie about your use of our website including your IP address is transmitted by the above service providers. This information is then used to evaluate visitors’ use of our website and to complete statistical reports for internal reports.

Any personal information you submit via the website through form submission is stored in our CRM system. We only collect basic personal information such as name, phone number, email address, company name and address, and the type of service you’re looking for.

 

Marketing communications

Our lawful grounds of processing your personal data to send marketing communications is either your consent or our legitimate interests – to grow our business.

Under the Privacy and Electronic Communications Regulations we may send you marketing communications if

a. You made a purchase

b. Asked for more information about our goods or services

c. You agreed to received marketing communications and in each case not opted out of receiving such communications

If you are a limited company we may send you marketing emails without your consent, however you are able to opt out of receiving marketing communications at any time.

If you opt out of receiving marketing communications this does not apply to personal data provided as a result of other transactions such as purchases, on going contracts etc.

 

How long we will keep your data

We will retain your information for a range of purposes which will define how long we need to keep such information, below is an example but this is not an exclusive list.

Recorded telephone conversations will be retained for a maximum of 366 days from the date of the call.

Data for the purposes of marketing will be retained for 3 years form the point of last contact with you; this may include, use of our website, opened emails, telephone calls and other responses to our communication with you.

Data for compliance with legal obligations arising from purchases or contracts entered into for example accounting and tax will be retained for 7 years.

If you have made a purchase or entered into a contract, we will retain your information indefinitely to support the service we have or are supplying to you.

 

Data Security

Keeping your data safe and secure is our number one priority. We will never share your data with a third party for marketing purposes. We will only use your data as outlined in this privacy policy, this means we will never sell, trade or otherwise share your personally identifiable data. This does not include trusted third parties that support us in operating our website or the operation of our business this includes but is not limited to accountants, lawyers, bankers, auditors etc. We may be required to release information when this is mandatory to comply with the law or to protect your or our rights, property or safety.

 

Unsubscribe and the right to be forgotten

You can unsubscribe from our emails at any time following the instructions in the footer of each email. Alternatively you can email office@iNarratorOnHold.com to unsubscribe from our marketing emails.

By law you have the right to see what data we hold about you and the right to request the removal of this data, please email office@iNarratorOnHold.com with your request.

The Digital Production Agency Limited is the data controller of the personal data we collect about you.

Our Postal Address is: Astley Park Business Centre, Astley Park Estate, Chaddock Lane, Astley, Manchester M29 7JY

Email Address: office@iNarratorOnHold.com

It’s important that the information we hold about you is accurate. Please let us know if your personal information changes by emailing office@iNarratorOnHold.com

 

Telephone Call Recording

By calling any of our telephone numbers you consent that your call may be recorded or monitored for, but not limited to, training, general customer service functions, order processing, query resolution, reviewing our customer service standards and ensuring we offer you the best service possible.

Both inbound and outbound telephone calls may be recorded which means any personal data given over the phone will be stored securely in audio format by our telephony providers. We will be able to identify your call(s) by the telephone number(s) you used to contact us.

The personal information you provide over the telephone will be entered into our CRM system and you consent to receiving marketing and other information from us. You can of course unsubscribe from marketing emails at any time by following the process outlined above.

 

Consent and changes

By using this website you consent to our websites’ Privacy Policy. Any changes to our Privacy Policy will be reflected  on this page. This pay was last updated on 24th May 2018.